24-7 Moving & Storage

Reviews about 24-7 Moving & Storage

• Steve

  Jan, 18 2018
  ★ ☆ ☆ ☆ ☆
  My experience with 24/7 Moving & Storage has been absolutely abysmal - DO NOT GIVE THESE PEOPLE YOUR BUSINESS! I had a very small move; just 3 large items including a small practice piano which I had disclosed to 24/7 from our initial conversation. It should have been a relatively simple 2 hour job.
  Correspondence with their dispatch office was very unprofessional - they called me the morning of the move to try and reschedule, and even texted me after midnight once. My conversation with Dispatch when the movers were late led me to believe that my job was forgotten altogether, as they sent a truck from NYC 2 hours after they were scheduled to arrive, only to show up 4 hours past the original moving time (long after the sun had set). The initial moving estimate was very reasonable, but a complete lie as the dispatcher and movers tried to renegotiate the price when they arrived, despite the fact I confirmed the price and that they were moving a piano several times (even sent pics of it). Honestly, I might have considered paying them more to make the move, had they not kept me waiting for 4 hours at someone else's house before renegging on our arrangement. The movers that arrived were very rude and likely undocumented Russian immigrants - 24/7 doesn't seem to pay their workers adequately, as even though I agreed to a slightly higher rate as they were already on site and I just wanted to end the nightmare, the on site movers rejected the job. I can't comment to the numerous reviews on theft and damaged parcels because we didn't even get to loading the truck; but I wouldn't be surprised it it were true based on my experience with 24/7 Moving - maybe they're called 24/7 because that's how long they will make you wait for them! I wasted an entire afternoon and a vacation day from work to ultimately NOT get the job done. In my opinion, 24/7 doesn't even deserve the minimum 1-star Google rating. Do yourself a favor and leave colluding with Russians for the White House.

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